Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Service" or "Services" refers to the Generative AI Readiness Workshop, Custom Generative AI Solution development, and Generative AI Governance Setup offered by geenaras.
• "Client" or "You" refers to the organization or individual engaging our services.
• "We," "Us," or "Our" refers to geenaras.
• "Agreement" refers to these Terms and Conditions together with any service-specific agreements or statements of work.
• "Deliverables" refers to the specific outputs defined for each service engagement.

2. Acceptance of Terms

By engaging our services, accessing our website, or submitting an inquiry, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

You represent that you are at least 18 years of age and have the legal capacity to enter into this Agreement. If you are engaging services on behalf of an organization, you represent that you have authority to bind that organization to these terms.

3. Service Description

3.1 Generative AI Readiness Workshop

A facilitated workshop delivered in half-day or full-day format, covering current generative AI capabilities, potential applications, quality considerations, and implementation planning. The workshop includes demonstrations, structured discussion, and a summary brief with recommendations.

3.2 Custom Generative AI Solution

End-to-end development of a generative AI application tailored to client requirements. The engagement includes requirements definition, architecture design, model selection or configuration, prompt engineering, safety filtering, user interface development, quality monitoring implementation, and delivery with usage guidelines and feedback mechanisms.

3.3 Generative AI Governance Setup

Establishment of a governance framework addressing quality assurance, accuracy verification, intellectual property compliance, bias monitoring, and acceptable use policies. Deliverables include policy templates, review procedures, and monitoring mechanisms appropriate to client context and risk profile.

4. Service Engagement and Scope

Service engagements begin upon mutual agreement on scope, deliverables, timeline, and pricing. For Custom Solutions and Governance Setup, a statement of work will be provided defining specific deliverables, milestones, and acceptance criteria.

Any modifications to agreed scope require written approval from both parties and may result in adjusted timeline and pricing.

Client responsibilities include providing timely access to relevant information, personnel, and systems as required for service delivery, participating in scheduled meetings and reviews, and providing feedback on deliverables within agreed timeframes.

5. Payment Terms

5.1 Pricing

• Generative AI Readiness Workshop: RM 1,500
• Custom Generative AI Solution: RM 8,200
• Generative AI Governance Setup: RM 3,600

5.2 Payment Schedule

For workshops, payment is due within 14 days of workshop delivery. For Custom Solutions and Governance Setup, payment terms are typically structured as 50% upon engagement commencement and 50% upon deliverable acceptance, unless otherwise agreed in the statement of work.

5.3 Currency and Methods

All amounts are stated in Malaysian Ringgit (RM). Payment can be made via bank transfer or other methods as agreed during engagement setup.

5.4 Late Payment

Payments not received within 30 days of invoice date may be subject to a late payment fee of 1.5% per month. We reserve the right to suspend services for accounts with overdue payments.

6. Intellectual Property

6.1 Client Materials

Client retains all rights to materials, data, and information provided to us for service delivery. We are granted a limited license to use these materials solely for providing the agreed services.

6.2 Deliverables

Upon full payment, Client receives ownership of custom deliverables created specifically for their engagement, including custom AI implementations and organization-specific governance frameworks. We retain ownership of our general methodologies, templates, and tools.

6.3 Pre-existing Materials

Our pre-existing intellectual property, including workshop materials, frameworks, and development tools, remains our property. Clients receive a non-exclusive license to use delivered materials for internal business purposes.

7. Confidentiality

Both parties agree to maintain confidentiality of information designated as confidential or which would reasonably be considered confidential given the nature and circumstances of disclosure. This obligation extends for three years following the conclusion of the engagement.

Confidential information does not include information that is publicly available, already known to the receiving party, independently developed, or required to be disclosed by law.

8. Disclaimers

8.1 Service Delivery

Services are provided with reasonable care and skill. We make no warranties regarding specific outcomes or results. Generative AI technologies continue to develop, and capabilities and limitations change over time.

8.2 Professional Advice

Our services provide technical guidance and implementation support for generative AI adoption. This does not constitute legal, regulatory, or compliance advice. Clients should consult appropriate professionals for legal and regulatory matters.

8.3 Third-Party Services

When implementations involve third-party AI platforms or services, those providers' terms and limitations apply. We provide guidance on selection and configuration but are not responsible for third-party service performance or availability.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, our total liability arising from or related to services provided shall not exceed the amount paid by Client for the specific engagement giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or other matters where liability cannot be excluded under Malaysian law.

10. Indemnification

Client agrees to indemnify and hold harmless geenaras from claims arising from Client's use of deliverables in ways that violate applicable laws, infringe third-party rights, or exceed the scope of licenses granted. This does not apply to claims arising from our negligence or breach of these terms.

11. Termination

11.1 Termination by Client

Client may terminate an engagement with 14 days written notice. Client remains responsible for payment of work completed and expenses incurred through the termination date.

11.2 Termination by geenaras

We may terminate an engagement if Client breaches material terms, fails to provide necessary access or cooperation, or if circumstances make service delivery impractical.

11.3 Effects of Termination

Upon termination, we will provide work product completed through the termination date upon receipt of payment for services rendered. Confidentiality obligations survive termination.

12. Force Majeure

Neither party shall be liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, labor disputes, or infrastructure failures. Obligations are suspended during such events and resumed when circumstances permit.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

13.2 Dispute Resolution

In the event of a dispute, parties agree to first attempt resolution through good faith negotiation. If negotiation does not resolve the matter within 30 days, either party may pursue formal legal proceedings in Malaysian courts.

14. General Provisions

14.1 Entire Agreement

These Terms and Conditions, together with any service-specific agreements or statements of work, constitute the entire agreement between parties regarding services and supersede all prior discussions or agreements.

14.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full force and effect.

14.3 Waiver

Failure to enforce any provision does not constitute waiver of that provision or any other provision.

14.4 Assignment

Client may not assign or transfer rights or obligations under this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of business.

14.5 Notices

All notices under this Agreement must be in writing and sent to the addresses specified in the engagement documentation or to [email protected].

15. Changes to Terms

We reserve the right to modify these Terms and Conditions. Changes become effective upon posting on our website. Continuing to use services after changes constitutes acceptance. For active engagements, material changes will be communicated directly and will not affect terms of existing agreements.

16. Contact Information

For questions regarding these Terms and Conditions, please contact: